This Privacy Policy is intended to inform you of the policies and procedures of Mumbai Smiles Foundation. We take the privacy and protection of your Personal Information (as defined below) very seriously and we understand your interest in knowing about how your information is used and safeguarded. We may collect Personal Information from you in accordance with the terms of this Privacy Policy when you visit our website. This Privacy Policy document is intended to inform you of the policies and procedures of Mumbai Smiles Foundation with regards to collection/use/sharing of the general information automatically recorded and the Personal Information provided by you, irrespective of the mode in which we receive your information (whether via website or phone or emails or any other medium).

The following Privacy Policy sets forth our understanding with you on the collection, use and protection of the general information automatically recorded by the website and the Personal Information provided by you.

The use of this website constitutes your consent to all the terms and conditions contained in this Privacy Policy, as amended from time to time and you shall be bound by the same.


“Anonymous Information” means information not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individuals.

“Personal Information” means your contact information, including but not limited to, your name, date of birth, occupation, email address, telephone number, postal address, contact details, bank details or billing information and any other non-public information that is associated with your contact information.

“Services” means the services we offer through the website.


By visiting our website and using any of the Services available through our website, you expressly consent to the processing of your Personal Information according to this Privacy Policy. By using the Services or submitting Personal Information through the Services, you are expressly consenting to such processes.

To the extent you provide Personal Information about a named person or entity that is not a current user of our Services, you represent that you have that person or entity’s consent to do so.


You browse the website anonymously. We do not require you to identify yourself or reveal any personal information while browsing through the website.

However, you may not be able to access certain sections of the website or interact with us without your Personal Information. If you desire to register yourself on the website, you would be required to provide your Personal Information.

While you are browsing through the website, the website’s operating system may automatically record some general information about your visit, such as the date and time you visit the website, along with the address of the previous website you were visiting, if linked to us from another website and the type of browser you were using.

Personal information of individuals comes to us in different forms, including, but not limited to:

  • Donation Forms
  • Sign-Up Form for Newsletters, Annual Reports and other Communication Materials of our organization
  • Volunteer/Intern/Job Application Forms
  • Visitor Forms
  • Contact Us Forms
  • Email Communication


The general information that is automatically recorded while you browse the website may be used for statistical analysis, for tracking overall traffic patterns on the website and to gauge the public interest in Mumbai Smiles Foundation and the website.

All the personal information collected from you is used to extend services such as processing of donations, providing receipts and tax exemption certificates, sending regular organizational updates (as opted for by you), respond to your queries to ensure that you receive the most appropriate and relevant information and any other activity of similar nature. The information is also used to maintain internal confidential records of all our donors, partners, supporters, visitors etc.

If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we will not associate such feedback with your Personal Information. We will collect any information contained in such communication and will treat any Personal Information included in such communication in accordance with this Privacy Policy.

We may create Anonymous Information records from Personal Information by excluding information that makes the Personal Information personally identifiable to you. We may use this Anonymous Information to learn more about how visitors use our Website, to analyze trends, to administer the site, to track visitor movement, and to gather general demographic information for reporting purposes.


Mumbai Smiles Foundation takes commercially reasonable physical, electronic and managerial precautions to prevent the loss and misuse of Personal Information under our control.

We respect your privacy and understand your concern of the use of the information we collect from you. That is why we at Mumbai Smiles Foundation are committed to protecting your personal information from unauthorized access, alteration, disclosure or destruction, for which we have adopted the following necessary measures:

  • All the information recorded in our system, whether automatically recorded or provided by you, is accessible only by authorized employees of the organization.
  • The information provided by you on the donor page is encrypted and no financial and security details are shared elsewhere for any other purpose.
  • As a policy, Mumbai Smiles Foundation, do not share, sell, rent or display your personal information at any individual or organizational level without your consent or unless ordered by a court of law.
  • Mumbai Smiles Foundation does not make any express or implied warranty with respect to security measures that it may employ from time to time for the protection of the general information automatically recorded or the Personal Information provided by you.


  • Access to personal information will only be given to those persons authorized by Mumbai Smiles Foundation and third parties engaged by Mumbai Smiles foundation for administrative activities. We avail the services of third parties to provide donation facilities by means of cheque, credit/debit card payments or electronic fund transfers. While we ensure to the best of our capability that such third parties also hold your information in strictest confidence, we do not have 100% control over them and therefore we cannot guarantee complete privacy.
  • Anonymous donor information may be used for promotional and fundraising activities for advancement of our organizational mission.
  • Mumbai Smiles Foundation has collaborated with a third party for the functioning of this website. Such third party collects the traffic data at this website.
  • The comments and photographs of our donors, partners, supporters, associates, collaborators, volunteers, etc. may be publicized as testimonials for promotional and fundraising purposes of our organization.
  • In case of detection of any illegal or inappropriate activity by any user (individual or organization) on/in/within/of our website or confidential information and/or property or mishandling and/or harming of any of the Mumbai Smiles Foundation donors, employees, partners, volunteers etc.,
    Mumbai Smiles Foundation will disclose the information (with or without notifying you) as we deem fit.
  • We reserve the right to transfer all the Personal Information and data with us to a third party in the event of a merger, acquisition or restructuring with such third party.
  • We may share such portion of the Personal Information of our subscribers and supporters as we deem fit, with third parties hired or appointed by us to carry out any organizational activity or event, for the purpose of the promotion or fundraising.
  • Mumbai Smiles Foundation is not liable in any manner whatsoever for loss, damage or harm caused to you, whether direct, consequential or incidental, by the misuse of your Personal Information by a third party who is not an employee of Mumbai Smiles Foundation.
  • Notwithstanding anything contained herein or in any other contract, whether oral or written, between you and Mumbai Smiles Foundation, Mumbai Smiles Foundation reserves the right to disclose any Personal Information provided by you without notice or consent as needed to satisfy any requirement of law, regulation, legal request or legal investigation, to conduct investigations of breaches of law, to protect the website, to protect Mumbai Smiles Foundation and its property, to fulfill your requests, to protect our visitors and other persons and if required by the policy of Mumbai Smiles Foundation.


Cookies are pieces of electronic information sent by our websites into the user’s computer to recognize them as safe users, especially during the process of registration. A cookie may enable the site holder to track how a visitor navigates through its site and the areas in which they show interest.Usage of these cookies is, in no way, linked to collection of personal details, nor to disclosure of your Personal Information in case you share them with us. To browse anonymously, you may set your browser to disable cookies or delete cookies. If the user rejects or blocks the use of these cookies, the user may not be able to use certain features of the website. Visitors may also choose not to accept cookies. Some product features and services provided by Mumbai Smiles Foundation may require you to accept cookies in order to be able to use the particular functionality or service. These cookies contain unique session ID’s, and no customer data is stored on the cookies.


The website may contain links to other websites for the benefit of its visitors and such links do not signify our endorsement of such websites or their contents. This Privacy Policy does not apply to such other websites. Mumbai Smiles Foundation is not expressly or impliedly  responsible for, or liable for any loss or damage caused to you by the collection, use and retention of Personal Information by such website in any manner whatsoever. We encourage our visitors to be aware when they leave our website and to read the privacy policies of each and every third-party website that collects information from you.


Mumbai Smiles Foundation is entitled to, at its sole discretion from time to time, add to, alter, delete or modify any of the terms and conditions contained herein. Such changes, additions, alterations, deletions or modifications shall be binding on you upon visiting the website after the Privacy Policy has been so amended.


All content on this website including graphics, text, icons, interfaces, audio clips, logos, images and software is the property of Mumbai Smiles Foundation and/or its content suppliers and is protected by Indian and international copyright laws. The collection, arrangement, and assembly of all content on this website is the exclusive property of Mumbai Smiles Foundation and protected by Indian and international copyright laws. Permission is given to use the resources of this website only for the purposes of making enquiries, making donations or placing an order for the purchase products of Mumbai Smiles Foundation, if any. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this website can only be made with the express permission of Mumbai Smiles Foundation.

Mumbai Smiles Foundation will treat any feedback or suggestions you provide to it as non-confidential and non-proprietary. You grant Mumbai Smiles Foundation the right to use any feedback or suggestions you provide in any manner and for any purpose without any obligation to compensate you.


Mumbai Smiles Foundation takes the utmost care to process donations as per Indian legal system. However, in case of an unlikely event of an erroneous donation or if the donor would like to cancel his donation, Mumbai Smiles Foundation will respond to the donor within 20 working days of receiving a valid request for refund from the donor. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send Mumbai Smiles Foundation a written request for a refund within 2 days of making the donation to Mumbai Smiles Foundation’s official address or email at, along with all the transaction details (including


We seek to retain Personal Information only as needed to fulfil the purposes as described in this Privacy Policy, unless a longer retention period is required by law or regulations.


We may disclose information as required by law, when needed to protect our rights, privacy, safety, property, donors or users and as and when necessary to enforce our terms of services.


In case of any other query, doubt or clarification, you may reach us at or call us at 022-29208644.

This Privacy Policy was last updated in March 2018.