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Strategic Plan 2016-2020

After more than a decade of work in the slums of Mumbai and after the implementation of the first Strategic Plan (2011 – 2015), the organization has now laid out a fresh plan for the next 5 years of intervention in the communities of the slum areas where we work.

In order to do this, we have carried out a process of more than 1 year where citizens (we have worked WITH them, not only for them), teams, collaborating partners, collaborating companies and members of the governing bodies participated. We are convinced that we have been able to devise a better structure for this strategic plan that continues to have the same soul with which this entity was born.

This is the second strategic plan and starts from the renewed enthusiasm and desire to continue working to implement our Mission – transforming the social reality of Mumbai, guaranteeing the respect for Human Rights, and access to a life worthy of all communities without discrimination. Our Vision will be fulfilled when Mumbai is free of poverty and where all its citizens, equally, have their rights guaranteed.

Cómo trabajamos
Cómo trabajamos

Monitoring & Evaluation Department

In order to achieve effective management of all projects, track achievements and goals as well as maintain complete accountability and transparency, the “Monitoring and Evaluation (M & E) Department” of Mumbai Smiles oversees all project activities and evaluates the results through a three-tier mechanism:

A) Data collection / reporting mechanism:

  • A monthly statistical data collection format has been designed based on the specific objectives of each of the projects, in order to closely monitor the progress of the project, to develop the future strategy and, later on, to create the annual progress report.
  • A monthly report is prepared by each project team to detail the important activities carried out and analyse their results.
  • Finally, a follow-up checklist helps to evaluate the progress of the project at each site and to implement corrective decisions, if necessary.

B) Monitoring at the community level:

  • Beneficiary Committee Meetings: this commission is an important link between the beneficiaries of the different projects and Mumbai Smiles team, the purpose of which is to offer feedback and suggestions for current as well as future projects.
  • Follow-up action: the Director, together with the Unit Heads, reviews the issues raised by the members of the Commission in order to take appropriate action.
  • Family-teacher meetings: they are carried out regularly for educational projects, in order to create a bond of responsibility between teachers and families that helps raise awareness of the children’s progress and share suggestions for improving the project.

C) Follow-up visits:
Follow-up visits by project team members as well as management are crucial to understanding the day-to-day functioning of all projects, anticipating potential difficulties, and developing problem-solving mechanisms for the future. These follow-up visits consist of:

Cómo trabajamos
Cómo trabajamos

Beneficiary Committees

To talk about development, it is essential to work side by side with the communities for which the projects are developed. Therefore, it is essential to apply the needs of the beneficiaries to the needs for the design and development of the projects.

The Beneficiary Committees are made up of the community citizens with whom we work and this committee has members changing every year to ensure equal representation of the different areas where we work. These Committee meetings provide the space in which communities are represented to articulate their concerns and proposals, ultimately to participate in the monitoring and evaluation of projects and their planning. These commissions aim to ensure a fair representation of both women as well as other minority groups.